Hotline - Web Communication Server is a Java-based, distributed client/server
web communication application. It allows sales and service representatives to
visually interact with prospective customers and provide guided tours.
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Features summarized:
No downloads necessary See when customer representative is online and ready to answer Private, instant messages Follow me browsing Bookmark of Frequently used URLs and phrases Transcripts by email Queue Management of incoming requests/calls Talk Back Function if all stations are busy Detailed Logs and analysis Report generation on system usage and others Customer Profile Database
No downloads necessary
